“There are a lot of company logos in the game posters and the staff rolls. To develop a triple-A game, you need a lot of partners. You need a division of labor" Jang, Mok-hwan, the CEO of ORGOSOFT said.
|Jang, Mok-hwan, the CEO of ORGOSOFT|
He emphasized the fact that major game companies use a 'division of labor' in order to develop a triple-A game efficiently. This would be the reason why he established ORGOSOFT, a game quality assurance(QA) company.
"In Europe and Japan, games and movies are developed by the collaboration of several companies. They have a good system for the collaboration. In that process, the role of ORGOSOFT is quality assurance.(QA) In Japan, QA companies are even listed on the stock market” he said.
ORGOSOFT was founded in November 2013. At that time, the number of employees was about 10. After 4 years, ORGOSOFT is a medium-sized company. The driving force behind rapid growth is 'reputation.' The game company that contracted with ORGOSOFT introduced another game company.
"QA is a work that requires high standards of workmanship. Technology and know-how are important. Recognizing the ‘exception’ needs to be your second nature. Even if you are not a QA expert, you can do QA work, but the results wouldn’t be logical. Because of the difference in experience" Jang, Mok-hwan said.
He emphasized that know-how is important for producing reliable QA data. For producing reliable QA data, ORGOSOFT has invested heavily. All employees of ORGOSOFT are hired as regular employees, and one person takes charge of one project.
In the game QA business, it is rare to have one person take charge of one project. Experienced professionals could be in charge of multiple projects at the same time. ORGOSOFT is a group of QA experts. However, in ORGOSOFT, one person takes charge of one project. Why?
"In order to maintain the quality of the result. It is not easy for experienced QA professionals to take charge of more than one project at the same time. We made this choice because we wanted to be better QA company" he said.
Even though you take the QA process, you will face errors in the game. And there are always unexpected errors in the game. Even major game companies suffer from this problem. For the game companies that suffer from that problem, ORGOSOFT has the solution. It is the 'SmartBeat' which ORGOSOFT exclusively distributes in South Korea.
'SmartBeat' is a detection and analysis tool that is developed by 'frosk', the subsidiary of Yahoo Japan. Simply put, it's a kind of 'black box' for mobile applications. In Japan, game companies such as Square Enix, Bandai Namco, Sega, and GREE use this tool. Japan Airlines(JAL) also uses this solution as well.
"We are receiving a lot of inquiries from game companies about 'SmartBeat'. 'SmartBeat' will greatly reduce the customer service(CS) process regarding ‘game crash'" he said. Game companies can reduce predictable errors with the QA process, and deal with unexpected errors after launching games with 'SmartBeat'.
Now, ORGOSOFT is not only a game QA company, but they also do global services business, global test business. Since 2017, ORGOSOFT got many inquiries about global game services.
"If you are considering entering North America, you might want to test the game in the Philippines. With ‘Fun QA’, You can get a lot of data such as user's preference, popularity, etc” he said. And he added “When you launch a game in North America, running the 'Facebook' brand page would be very effective”
When I left the office after the interview, I saw the sentence that says 'It takes 10 years to build, but it takes 10 seconds to collapse'. It is the motto of ORGOSOFT.
“Trust is the most important value of ORGOSOFT. Our goal is to be a company that provides reliable QA data. I think we've done well so far. We will try to keep up. And we will pay attention about security as well as small parts of the work in order to be a better company“ he said.
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