There had been a bug regarding loot boxes in Langrisser Mobile South Korean version. South Korean users who purchased the loot box were angry and demanded compensation. Moderators of Langrisser Mobile community apologized for the bug. But the compensation was not disclosed.
Langrisser Mobile is a mobile RPG developed by Chinese game company Zlongame. It is based on 90’s famous console game Langrisser. Chinese game company Zlongame and X.D. Global is co-marketing South Korean version in South Korea.
Langrisser Mobile South Korean version added new contents and new items on November 20. Those new items are very useful in PVP mode. So many South Korean users were collecting various goods and game money in order to get new items.
However, after new content and items were added, there was an error related to the new items. Users could get the new items though golden tickets, but the new items did not come from other elements such as 'high-end item box'. Moderators of Langrisser mobile community post a notice about the error around 8 PM.
Users who spent variety of goods and game money for the new items exploded. Many users protested through the official community. Users demanded the game company to compensate various goods that users spent. Dozens of comments were also posted on the announcement that informed the error. One user said “If you do not compensate properly, I will quit this game”
This case is very serious. The error was regarding ‘loot boxes’, which is becoming controversial in the game industry.
Compensation is very important as the situation is serious. However, the moderator of official community has not made clear about the compensation. The notice only said “We will compensate within 3 working days" Many users are upset because of a serious error, but they haven't made it clear about the compensation.
A similar thing happened on October 31. After adding new content, there was a typographical errors related to paid items. And less than a month after this error occurred, users again suffered a serious error. “It's dangerous to play hard after the update”, One user said.
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